Support

The fastest way to reach a person is email: arda@arda.christmas. One developer reads it, usually the same day.

I paid but the app is still locked

Open Settings, then About, and tap Restore Purchases. Make sure you are signed in with the same Apple Account you bought with. If that does not fix it, email us with the date of the purchase and we will sort it out.

I want a refund

Purchases are made through Apple, so refunds are too: go to reportaproblem.apple.com, find the purchase and choose Request a refund. Apple decides, not us, and it usually takes a day or two.

The timer ends but no sound plays

On iPhone, check the silent switch and Focus modes first; the chime respects both. In the browser, the chime can only play after you have pressed Start once on that page, because browsers block sound that starts on its own.

Cancelling the monthly plan

Open Settings on your iPhone, tap your name, then Subscriptions, and choose Sleigh the Day. Cancelling keeps everything until the end of the period you paid for. The one-time Forever purchase has nothing to cancel.

Does the web timer save anything?

Only your chosen durations and today's count, and only in this browser. There is no account and nothing is sent anywhere.